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Update on our Community Fibre Partnership, 29 January 2024

Openreach has just confirmed that a further 63 properties, all in Torrance, are now able to connect to the upgraded network. This brings to 325 the total number of properties in our Community Fibre Partnership that can now obtain full fibre broadband. Openreach are working to upgrade the last few network branches which will allow the final 104 addresses in the CFP to be connected.

Please note that Openreach is only responsible for upgrading the network. Openreach will let you know once that has been done and your home or business is able to obtain a full fibre service. From that point you should communicate with any internet service provider (ISP) to take out your chosen broadband contract (this should be a full fibre contract for those who pledged their government vouchers to this project) and to make sure you receive the service that you are contracted with them to receive. You can find out which ISPs offer services for your address, and compare their offers, on websites like https://www.uswitch.com/broadband/

For any questions or concerns about the CFP (the network upgrade being carried out by Openreach) please contact the Openreach Regional Engagement Manager who is responsible for this project, Stephen Chambers, at stephen.2.chambers@openreach.co.uk or local resident Lesley Wiseman at lesley.wiseman@hotmail.com.

Update on our Community Fibre Partnership, 9 January 2024

With recent work by the Openreach team a total of 262 properties in our Community Fibre Partnership (CFP) can now obtain full fibre broadband. A further 63 addresses will be added to this list in the next two weeks. 

That will leave 104 addresses in the CFP not yet able to connect. Those premises are in linked clusters. The work required to upgrade those branches of the network includes erecting a new pole at Balmore; work that needs traffic management on Torrance Main Street; and ground works on Station Road in Bardowie that require the permission of residents who own the road. On completion of those works the remaining properties in our CFP can be connected.

Please note that Openreach is only responsible for upgrading the network. Openreach will let you know once that has been done and your home or business is able to obtain a full fibre service. From that point you should communicate with any internet service provider (ISP) to take out your chosen broadband contract (this should be a full fibre contract for those who pledged their government vouchers to this project) and to make sure you receive the service that you are contracted with them to receive. You can find out which ISPs offer services for your address, and compare their offers, on websites like https://www.uswitch.com/broadband/

For any questions or concerns about the CFP (the network upgrade being carried out by Openreach) please contact the Openreach Regional Engagement Manager who is responsible for this project, Stephen Chambers, at stephen.2.chambers@openreach.co.uk or local resident Lesley Wiseman at lesley.wiseman@hotmail.com.

Update on our Community Fibre Partnership 14 November 2023

Another 66 addresses in Baldernock can now order a full fibre service from their preferred internet service provider. Openreach is contacting those residents directly to let them know that they can now connect to the upgraded network. The list includes around half of households in Croft Road, with the other half expected to 'go live' soon. 

Work is continuing in order to bring full fibre broadband to all 430 homes and businesses in our Community Fibre Partnership by the end of the year. 

If you have any questions or concerns please contact the Openreach Regional Engagement Manager who is responsible for this project, Stephen Chambers, at stephen.2.chambers@openreach.co.uk (or local resident Lesley Wiseman at lesley.wiseman@hotmail.com). 

Openreach broadband update – 26 September 2023 

Openreach reports that the Baldernock Community Fibre Partnership(CFP)  network upgrade is progressing well. Ninety addresses in the CFP (see below a list of all addresses included in the CFP in Baldernock, Torrance and beyond) can already order a full fibre broadband service. Much of the work on the remaining sections of the network is now complete, with a few links required that will allow those parts to go live. More than 100 additional addresses are due to be able to access full fibre broadband in October, mainly located around Glenorchard Road in Balmore and behind the Co-Op shop in Torrance. Openreach remains confident that the whole build will be completed this year. 

Openreach advises that they will bring the fibre cable directly to the address of everyone who pledged their government vouchers to the project (for others this part of the journey will be completed when they place an order for full fibre broadband). Project team members are therefore currently visiting those who pledged vouchers to discuss how this is to be done and seek the necessary permissions for access to land and gardens to do this work. They have asked that the wider community is made aware of this process which is already well underway. 

If you have any questions about the project, please contact local resident Lesley Wiseman at lesley.wiseman@hotmail.com, or Stephen Chambers, Openreach Regional Engagement Manager, at stephen.2.chambers@openreach.co.uk

Openreach Community Fibre Partnership (CFP) update – 9 August 2023

Ninety addresses (see attached) in the CFP can now order a full fibre service, but there is still some way to go to complete the build plan. Openreach is confident that everyone in the CFP will be able to access a full fibre service by the end of 2023. 

The project is made up of a number of structures (PONs) that all serve a number of different premises: some will serve 8 premises where others can serve over 50.  Some structures are reliant on others going live before they themselves can be commissioned.  All PONs/structures are being worked on and all have a plan to be activated as part of the project: this will likely result in a large number of the remaining premises going live over a very short period of time.

If you have any questions about the project, please contact local resident Lesley Wiseman at lesley.wiseman@hotmail.com, or Stephen Chambers, Openreach Regional Engagement Manager, at stephen.2.chambers@openreach.co.uk.

Broadband Update May 2023

Most of us will have seen Openreach engineers working near our homes and businesses over the past few weeks and Openreach has recently reassured us that ‘premises will be going live from now right through the summer’. Indeed, twenty-seven addresses can now order a full fibre service as a result of the Community Fibre Partnership, and hundreds more are set to join that list over the summer months. 

As soon as a property can access the upgraded network the Openreach team will be in touch with voucher holders to encourage them to order a full fibre service according to the terms and conditions of their voucher pledge. Once that full fibre service is installed, the UK Government (DCMS) will ask the voucher holder to confirm they have an active service within the property. Please make sure you complete this final step. 

Once the project is complete, every home and business included in the Community Fibre Partnership – detailed and listed here – will be able to connect to the new network and obtain all the benefits of FTTP broadband. 

If you have any questions about the project, please contact Lesley at lesley.wiseman@hotmail.com who can raise queries with Openreach on your behalf.  

Broadband update March 2023

Openreach had intended to make a presentation to the community about the project rollout but Openreach engineers have been speaking to so many Baldernock and Torrance residents in recent weeks that they feel such a presentation is now no longer necessary. Build is now well underway with the first premises now imminently having access to the ultrafast network. You will notice a vast Openreach presence throughout the community as they strive towards completing the full build by this summer.

 

A massive thank you to everybody who has validated their voucher. If you have not done this yet please check your inbox and follow the instructions detailed in the email from DCMS. Reminders have been issued to those still pending validation last week. The FCP lead from Openreach, Stephen Chambers, will be in touch with those that are pending validation over the coming weeks to offer his assistance.

 

If you wish to pledge a voucher towards the project you still can by visiting https://www.openreach.com/connectmycommunity and providing your postcode which will check your voucher eligibility. If you are eligible then you can provide your contact details and Openreach will arrange for a voucher to be distributed to your nominated email address. 

 

An update will be provided soon detailing all of the addresses that can now order service. This update will also focus on the details for ordering ultrafast broadband and what is included within the install process.

Broadband update November 2022

Please look out for important emails from Digital UK!

The UK Government is currently sending texts and emails to all those in Baldernock’s Community Fibre Partnership (CFP), in Baldernock and beyond, who pledged the value of their government vouchers to the project. These emails are headed ‘Gigabit Broadband Voucher Scheme – action required’ and ask recipients to validate their pledge. Please look out for these emails and please respond quickly. If you have any questions, or if you pledged but have not received such an email, please contact Lesley at lesley.wiseman@hotmail.com or on 07810698678. She can raise queries with Openreach on your behalf.  There’s a list of all of the addresses included in the CFP, and more information about the project below.

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Broadband update August 2022

On 30 August Openreach provided an update on the Community Fibre Partnership initiated by the Baldernock Trust and Baldernock Community Council to bring full-fibre broadband to most parts of Baldernock and many in neighbouring communities. They reported the following:

‘Our chief engineers have advised they are currently in the survey stage of the project and the engineers are working towards an estimated completion date of 12/04/2023. We will continue to monitor the progress of the project and we will be in touch again in another 2 months’ time to provide you with a further update.’

Good news about our better broadband project!  The following message was received on 30 June from the Openreach Community Fibre Team:

“We are working to a 12-month delivery timeline to bring Ultrafast Full Fibre broadband to your community.  Throughout this time, you will receive updates approximately every eight weeks. In the first six months these emails will update you in relation to our expected delivery milestones.  However, as we get further into the build stage, we will be in touch with you to let you know how things are progressing. Delivery falls into roughly 4 stages with many tasks in each stage. These stages are Survey, Plan, Build, Test and Commissioning.

Survey - This is where we upload the initial details onto our workforce systems, check capacity in our network and exchange, and send out a survey officer to check that the physical geography and plan lines up with what we have on our systems. At this stage we can also determine if any traffic management or road closure are required, and, if so, we will need to line up local highways. Once the survey returns are back, we move into planning.

Planning is where our engineers will provide a solution based on the survey to give the best speeds possible. They will also order kit and build the whole plan on our systems to create a pipeline of work for our workforce and produce the job packs.

Building of the Network - We will begin work on the civil engineering works which could be anywhere on the network from your local area back to the exchange. The first job is to ‘prove’ any underground network i.e. check the underground ducting for blockages caused by wear and tear or blocked over time with mud and silt. Once we know the underground path is clear we can then begin to install the cable and blow through the fibre optic cable. Once this is complete, we will test the fibre network from one end to another to check the community will get the required speeds. We call this ‘light’ testing. Once we get the correct measurements, you’ll be glad to know we are almost there and can move onto the final stage of commissioning!

Commissioning is where we complete all final tests and physical audits to ensure everything is compliant. We also amend all our systems to reflect this new work and handover to the service providers so they can also update their systems. Once complete we are ready to go and orders can then be placed for fibre! At this stage we will let you know that Ultrafast Full Fibre broadband is available to you, so that orders can be placed with a chosen service provider.

As you can appreciate installing fibre is complex and takes time but we will do what we can to get this service live as soon as possible. I hope I have helped explain the process and given an idea of the work and timelines involved.”  


​The project to bring better broadband to Baldernock

At the moment only a small number of Baldernock residents and businesses can access gigabit-capable (‘ultrafast’) FTTP or ‘full fibre broadband’ and many in the community have extremely poor broadband provision.  For that reason, Baldernock initiated a Community Fibre Partnership (CFP) with Openreach to make FTTP available to almost every part of Baldernock as well as to many in neighbouring communities who share parts of their network, especially our neighbours in Torrance. Once the project is complete, every home and business included in the project – detailed and listed here – will be able to connect to the new network and obtain all the benefits of FTTP broadband.  

Any questions?
If you have any questions about this Community Fibre Partnership, please contact Baldernock Community Council (baldernockcc@gmail.com) or The Baldernock Trust (thebaldernocktrust@gmail.com), or contact local resident Lesley Wiseman who is the communities’ primary contact with Openreach. You can call her on 07810698678 or email her at lesley.wiseman@hotmail.com

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