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Broadband

A significant number of premises in Baldernock are still unable to access superfast broadband, much to the frustration of those residents, many of whom are trying to work from home at this time, to obtain information and to keep in touch with friends and relatives via the internet. The R100 project exists to ensure that all parts of Scotland can access superfast broadband speeds (at least 30mbps) by the end of 2021. It is currently investigating possible errors in the data for Baldernock that has been used to make decisions to date. Please read on to find out how you can help resolve this issue and obtain superfast broadband as soon as possible.

  1. Duncan Nisbet of R100 will make a presentation to the community, and answer questions, in a Z00M meeting organised and chaired by Baldernock Community Council on Monday 21st September at 7.30. Representatives from BT/Openreach, and elected representatives, will also attend. To join that meeting and find out how and when all parts of Baldernock can be provided with access to decent broadband, just email the Community Council at baldernockcc@gmail.com for an invitation and link to the meeting.

  2. The R100 has just launched a new premises-level checker which is intended to provide every household with accurate information about how the R100 programme will be making superfast speeds available to them. Early indications are that the data for parts of Baldernock are still incorrect, but you may wish to check for your address. The checker can be accessed here:  https://www.scotlandsuperfast.com/. If the information it provides is inaccurate for your address (e.g. suggesting that commercial providers have plans to provide superfast speeds when you know they do not), please contact the R100 project (R100enquiries@gov.scot) to tell them so.  Please copy your email to Baldernock Community Council (baldernockcc@gmail.com) who are gathering information about the extent of this problem, and it may also be useful to copy in your Councillors, MP and MSP

  3. It seems likely that many households in Baldernock are not included in current plans for network upgrades and will need to rely on the R100 voucher scheme which is to be launched later this year. More information about the voucher scheme can be found at  https://scotlandsuperfast.com/how-can-i-get-it/voucher-scheme/. BT/Openreach have suggested that a Community Fibre Partnership – for which relevant premises pledge their vouchers rather than requiring to make any financial contribution, and BT/Openreach apply for the vouchers on behalf of the community – could be the fastest way for all parts of Baldernock to obtain access to decent broadband. Lesley Wiseman (lesley.wiseman@hotmail.com) has begun that process. If you have not been in touch with Lesley so far, and wish to be added to the Community Fibre Partnership, please get in touch with her as soon as possible. 

  4. In the meantime, if your broadband speeds (use an online speed checker such as that at  https://speed.measurementlab.net/#/) are not at least the minimum speeds promised in your contract with your Internet Service Provider (ISP) you should contact your ISP and ask them to provide the speeds you have been paying for. If they cannot do that, because the network is inadequate, you are likely to be offered financial compensation and ISPs may consequently put pressure on Openreach to upgrade the network in Baldernock. If you have been told by an ISP that they cannot provide you with superfast broadband because the network cannot support it, please tell Baldernock Community Council at baldernockcc@gmail.com so that they have a good understanding of the extent of this problem in the community. 

In this day and age, when we are increasingly trying to work from home, to obtain information and to maintain social contact via the internet, the lack of good broadband provision is completely unacceptable.

If you are one of the homes or businesses in Baldernock not currently able to receive superfast broadband, please get in touch with Baldernock Community Council as soon as possible at baldernockcc@gmail.com. ​

 

Baldernock

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